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Shelley Flett Pty Ltd

Shelley Flett runs a consulting practice where she provides coaching, training and facilitation services to businesses and leaders. She identifies opportunities to reduce operating costs by:

  • Increasing efficiency
  • Decreasing staff turnover
  • Improving customer satisfaction
  • Increasing advocacy for change

As an expert in leadership and team performance, with over a decade of experience in Customer Service management across banking and telecommunications, Shelley’s focus is on maximising efficiency and building high performing, dynamic team cultures. Her programs are designed to bring structure and discipline into how leaders manage their people. It’s about giving them the tools and strategies to truly empower their people and hold them accountable without compromising culture.

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